Business Platform Analyst
$30,000–$34,000 year
HybridGenova, Veneto, Italian Republic
Job Summary
Collect and prioritize business needs from Sales Managers, Trade Marketing teams, and international stakeholders to drive platform improvements. Support the evolution of Costa Extra, Web Affiliation solutions, and the Common Reservation System by translating commercial requirements into functional specifications for IT and vendor teams. Coordinate testing activities and stakeholder alignment for strategic transformation projects while optimizing user journeys across the digital commercial ecosystem. Manage relationships with digital distribution partners and affiliate platforms to ensure successful API integrations and implementation. This role bridges business and technical teams within Costa's Sales Excellence team in Genoa, contributing to global digital transformation initiatives for B2B commercial partners.
Required Qualifications
- Master's Degree in Economics, Management Engineering, Computer Engineering, Information Systems, Business Administration, or related fields
- 1-2 years of experience in Business Analysis, Digital Platforms, Sales Operations, Project Coordination, CRM, Digital Transformation, or similar areas
- Ability to connect business and technology, acting as a trusted partner to commercial stakeholders and a key interface with IT teams to drive platform evolution and business value
- Strong communication, stakeholder management and relationship-building skills, with the ability to collaborate effectively across international and cross-functional teams
- Analytical mindset, problem-solving attitude and proactive approach, combined with a strong focus on continuous improvement and business impact
- Interest in digital platforms, customer experience and technology-enabled business processes
- Fluent in English and Italian
- Availability for occasional international travel
- Advanced Excel and PowerPoint skills
Desired Qualifications
- Knowledge of Power BI, CRM platforms, APIs or Agile methodologies is a plus
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