Business Operations Specialist
$58,000–$65,000 year
Hybrid · Sparks, Maryland, United States
Job Summary
Business Operations Specialist needed to support client intake, administrative coverage, finance operations, and internal systems in an in-person role based in Sparks, MD, with a hybrid option after three months. Responsible for phone coverage reinforcement, inbound request triage, and ensuring complete, clearly documented service tickets; backup coverage for AR/AP workflows; vendor management workflows; maintaining internal templates, SOPs, and process resources; HR/employee enablement documentation; and operational support within Rippling (HRIS). Requires strong cross-functional coordination, process documentation, and experience in MSP/IT services environments. Familiarity with HaloPSA and Rippling is preferred.
Required Qualifications
- 4 years of experience in business operations, administrative operations, client coordination, or support roles requiring high accuracy, ownership, and cross-functional backup responsibility
- Prior experience supporting finance-adjacent workflows such as vendor management, accounts payable support, bill pay coordination, expense management, or invoice processing
- Demonstrated ability to create and maintain clear process documentation, templates, and SOPs
- Comfort with phone-based client and vendor communication and fast-paced intake workflows
- Experience working in a Managed Service Provider (MSP) or IT services environment, or another high-volume, ticket-based service environment preferred
- Familiarity with PSA tools like HaloPSA, and Rippling or similar HRIS, preferred
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