Business Operations Specialist
On-siteBengaluru, Karnataka, India
Job Summary
Manage end-to-end sales operations processes including opportunity management, quoting, order processing, order booking, renewals, and contract administration. Support sales teams by ensuring accurate Salesforce data management and creating reports on pipeline performance, forecast accuracy, and business trends. Coordinate with Sales, Customer Success, Field Operations, and Finance teams to track deployments, resolve invoicing issues, and drive operational efficiencies. Act as a subject matter expert on ARR, ACV, TCV, and sales forecasting to align customer contracts with Salesforce records. Identify opportunities for process improvements and automation to facilitate growth.
Required Qualifications
- Bachelor's degree in Business Administration, Commerce, Finance, Engineering, or a related discipline
- 5–7 years of experience in Business Operations, Sales Operations, Revenue Operations, Commercial Operations, or Order Management
- Strong hands-on experience with Salesforce CRM, including Opportunities, Accounts, Quotes, Forecasting, Reports, Dashboards, and Pipeline Management
- Deep understanding of sales lifecycle management, quoting, order processing, order booking, renewals, invoicing, and customer onboarding processes
- Thorough understanding of ARR, ACV, TCV, bookings, forecasting, and sales performance metrics
- Advanced proficiency in Microsoft Excel including Pivot Tables, XLOOKUP/VLOOKUP, data analysis, reconciliation, reporting, and dashboard creation
- Strong working knowledge of Microsoft PowerPoint, SharePoint, Outlook, Teams, and Microsoft 365 applications
- Experience coordinating with Sales, Customer Success, Field Operations, and Finance teams to drive operational execution
- Strong analytical, problem-solving, communication, and stakeholder management skills
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