Business Operations Specialist I

Provide administrative claims support by taking first notice of loss reports, entering new loss information into the claim system, and routing claims to adjusters. Draft correspondence including initial contact letters, underwriting advisories, and SIU referral acknowledgments while gathering policy documents and coordinating vendor assignments. Process external and internal customer inquiries, transcribe recorded statements, and maintain accurate data in Excel worksheets. Manage claim files by attaching evidence, labeling documents, and preparing attorney assignment packets for litigation. Assist adjusters with clerical tasks, process expense payments, and update on-call lists. Serve as the first level of contact for customer service inquiries and notify business partners regarding claims issues.