Business Operations & People Manager - #35236
RemotePhilippines
Job Summary
Oversee billing, payments, and collections by reviewing end-of-month charges, monitoring automated reconciliations, and resolving exceptions like declined cards or unmatched wires. Manage client onboarding and offboarding workflows, ensuring billing configuration and clean integrations, while handling employee access, contracts, and payroll submissions. Own HR operations including Deel administration and team logistics, coordinate vendor relationships and travel arrangements, and drive recruitment processes from opening to offer. Maintain the software knowledge base, generate documentation, and continuously improve processes using AI tools and automation. Work full-time, Monday to Friday, from home in Israel time or Philippine time.
Required Qualifications
- 5+ years in operations, finance/billing, people ops, or a blended ops role
- Ultra tech-savvy - you learn new tools instantly and are fluent with AI, automation, and modern SaaS
- Advanced AI automation skills - able to build workflows and automations from scratch using Claude and similar AI tools
- A systems thinker - you'd rather spend a day building a process than a week repeating a task
- A relentless multitasker - comfortable holding billing oversight, HR, logistics, recruitment, and knowledge management in the air at the same time
- Sharp with numbers, spreadsheets, and detail; nothing slips through
- Hands-on billing experience, including payments, invoicing, reconciliation, or collections
- People Operations/HR experience - admin-level exposure is sufficient
- Highly responsive and quick to act on requests and exceptions
- Strong process-improvement mindset, with a focus on using AI to increase efficiency
- Strong, clear English communication (client-facing and team-facing)
- Reliable, proactive, and takes full ownership
- Comfortable working independently and managing multiple priorities with minimal supervision
- Ultra tech-savvy, Heavy Claude AI User - Non-Negotiable
Desired Qualifications
- Industry experience in property management, short-term rentals, SaaS, subscription businesses, or other tech-driven/fast-paced environments is a plus
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