Business Operations Manager (Watergardens Shopping Centre)
Hybrid · Taylors Lakes, Victoria, Australia
Job Summary
Lead all day-to-day operations across clinic, practitioners, concierge and dispensary functions. Drive commercial performance: site KPIs, practitioner productivity, dispensary results, revenue and profitability. Own the site P&L, labour management, roster efficiency and operational cost control. Monitor patient flow, appointment utilisation and workflow coordination to maximise throughput. Build a high-performance, accountable culture where staff are coached, developed and held to clear standards. Ensure compliance across all operational, healthcare, pharmacy and workplace requirements. Identify operational, financial, compliance and people-related risks — and act early to resolve them. Oversee onboarding, training, performance conversations, conduct management and team development. Implement new processes, operational improvements and organisational initiatives smoothly and consistently. Maintain strong collaboration between practitioners, pharmacists, concierge and support teams to deliver a seamless patient experience.
Required Qualifications
- 3+ years leadership experience in healthcare, pharmacy, retail, clinic or multisite operational environments
- Proven ability to manage KPIs, labour performance, commercial outcomes and operational efficiency
- Strong people leadership — coaching, performance management, standards setting and team development
- Experience with 3CX, Halaxy or similar operational/clinical systems
- High attention to detail and a disciplined approach to compliance, governance and risk
- A proactive, solutions‐focused mindset with the ability to stabilise operations quickly
- A reliable car and open driver’s licence (travel may be required)
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