Business Operations Manager
HybridGent, Flanders, Belgium
Job Summary
Drive operational excellence by evaluating, optimizing, and standardizing business-critical processes across the organization. Coordinate cross-functional initiatives between Product, Sales, Finance, Support, Legal, and Procurement to ensure seamless collaboration. Lead operational improvement projects from concept to implementation, analyzing costs to identify efficiency opportunities and optimize the cost structure. Own and operate business-critical workflows, including monitoring SIM card infrastructure, while identifying risks and strengthening business continuity. Partner with the COO to translate strategic priorities into executable operational plans and introduce smart automation to remove bottlenecks. This high-visibility role supports international growth within a leading EV charging software company, offering direct access to C-level leadership and a hybrid work environment in Ghent.
Required Qualifications
- 5+ years of experience in Business Operations, Operations Management or Operational Excellence, preferably within a fast-growing SaaS, technology, scale-up or e-mobility environment
- Proven experience leading cross-functional projects and improving business processes and managing organisational change
- Strong analytical skills and the ability to translate data into actionable insights
- Excellent organisational skills with the ability to manage multiple priorities simultaneously in a fast-paced environment
- A proactive, hands-on mindset and strong problem-solving abilities
- Outstanding communication and stakeholder management skills, including the confidence to collaborate with and present to senior leadership and C-level executives
- A continuous improvement mindset and genuine enthusiasm for building scalable ways of working
- Professional proficiency in both Dutch and English
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