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Northwestern MutualPosted 1 month ago

Business Operations Manager

$100,000–$150,000 year

On-siteEdina, Minnesota, United States

Full TimeLarge

Job Summary

Manage complex advisor calendars, handle inbound client service emails, and serve as the primary communication bridge when advisors are unavailable. Lead recruiting and onboarding for key operational positions while maintaining personal records and supporting payroll processing. Build working relationships with advisors and partners to coordinate the firm's meeting cadence and performance management cycle. Maintain and improve systems, workflows, and processes across client service and planning functions to ensure operational consistency as the firm scales. Serve as the integrator between firm vision and daily execution, translating partner priorities into actionable plans with clear owners and deadlines. Full-time, salaried role in Edina, MN with a range of $100,000-$150,000.

Required Qualifications

  • 5+ years of operational leadership experience
  • experience developing emerging leaders into management roles
  • Familiarity with EOS or similar operating frameworks
  • Proven ability to drive team accountability and performance
  • Strong facilitation and communication skills
  • High attention to detail
  • organizational capability
  • consistent follow-through

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