Business Operations Manager - CT
On-siteSouthington, Connecticut, United States
Job Summary
Develop and monitor key performance metrics to measure staff performance and operations functions while regularly evaluating business processes for improvement recommendations. Assign and monitor staff caseloads and accounts distribution, ensuring timeliness in payroll schedule requirements and resolving escalated customer complaints. Collaborate with staff across business units to develop policies, procedures, and training materials, and build relationships with State agencies as a key liaison. Present program effectiveness reports to leadership and participate in business development for recently acquired contracts.
Required Qualifications
- Bachelor's Degree required*
- *5 years of additional experience will be accepted in lieu of Bachelor's degree
- At least two years of paid, professional experience in Business Operations
- Superior written and oral communication skills as evaluated in pre-hire assessments
- At least three (3) years of progressively responsible people management experience
- Extensive experience in working on complex projects with critical thinking and problem solving
- Excellent organizational and administrative skills with demonstrated ability to work towards and meet deadlines
- Effective time management skills
- Ability to build positive relationships and communicate with people of diverse backgrounds and abilities
- Experience building highly effective teams
- Proficiency in Microsoft Office Suite
- Significant experience working across software applications
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