Business Operations Manager
Remote · Redwood City, California, United States
Job Summary
Operate as the CEO’s operational right hand across customer success, sales operations, recruiting, and internal systems to enable deal-closing and scale. Own CRM hygiene, pipeline reporting, prospect briefs and demo materials for active deals; manage recruiting pipelines and first screens for non-executive roles; coordinate BDR standups and assist with outbound sequences; build internal automations and AI-powered workflows to eliminate manual work across the company; run weekly customer check-ins and triage issues across product and engineering; direct cross-functional collaboration to accelerate growth and operational efficiency.
Required Qualifications
- 1.5+ years at an MBB firm (McKinsey, Bain, or BCG — Business Analyst/Associate Consultant level) or top-tier investment banking
- 2–6 years total experience — pre-MBA profile; no overly senior candidates (>8 years)
- Post-MBB operating experience at a startup (Founder, Chief of Staff, Special Projects, or early-stage operator) — must thrive in unstructured environments
- AI-native mindset — actively uses ChatGPT, Claude, Zapier, or similar daily to automate and accelerate work
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