Business Operations Manager (12-month Fixed Term Contract)
On-siteLondon, England, United Kingdom
Job Summary
Own a mix of projects and ongoing operational work improving patient outcomes and driving business value. Design and optimize coaching systems to enhance efficiency and scalability while contributing to capacity planning and resource allocation. Translate patient and commercial problems into measurable hypotheses and execution plans, leading cross-functional initiatives end-to-end. Track core metrics like engagement, retention, and quality, intervening where needed to drive results and inform future service design. Act as a primary point of contact for stakeholders, removing blockers and maintaining a high bar for pace and quality. This project-heavy, cross-functional role covers a maternity leave on a 1-year fixed-term contract within Eucalyptus's Services team.
Required Qualifications
- 3+ years in operations, strategy, or a similar generalist role
- Confident with data — proficient in Google Sheets
- Hands-on operational experience — you've improved processes, managed systems, and run projects from start to finish
- Strong communicator — comfortable working with senior stakeholders, translating goals into clear plans, and keeping people aligned as things change
- A creative, positive problem-solver — you take initiative, find solutions, and stay constructive and flexible when things get complicated
- Strong collaborator — you care more about getting things done than getting credit, and you're happy to do the unglamorous work when it's needed
- Commercially aware — you understand how the business makes money and can connect your work to what actually matters
Desired Qualifications
- Familiarity with health coaching, nutrition, or patient-facing services
- Experience in digital health or a health-adjacent industry
- Background at a startup or scale-up
- People management experience
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