Business Operations Expert - Commercial & Ethics
On-siteParis, Île-de-France, France
Job Summary
Lead operational management of a global ecosystem of Commercial, Marketing, GPPS, and Ethics applications, ensuring services meet business expectations and driving service excellence through strong governance and vendor management. Collaborate with business stakeholders and IT teams to translate requirements into sustainable technology solutions while overseeing application releases, service transitions, and operational roadmaps. Proactively identify risks, improve system performance, and enhance user experience across diverse digital solutions supporting critical global functions. Bring a business-focused mindset to technology operations, acting as a trusted advisor to ensure alignment between operational delivery and business objectives within a complex, regulated environment. Fluency in English and French is essential.
Required Qualifications
- significant experience in IT application management, service delivery or business operations within a complex and regulated environment
- strong understanding of commercial business processes
- experience managing SaaS solutions
- experience managing application services
- experience managing vendors
- experience managing outsourced service providers
- experience operating across business and technology teams
- strong analytical skills
- proactive mindset
- experience using data and insights to anticipate risks, optimise performance and drive continuous improvement
- experience managing application lifecycles
- experience managing release activities
- experience managing service governance frameworks
- focus on quality, stability and user satisfaction
- effective communication skills
- ability to influence stakeholders
- ability to build trusted relationships
- ability to navigate a global matrix organisation with confidence
- Fluency in both English and French
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