Business Operations Coordinator
On-siteAmman, Amman, Jordan
Job Summary
Monitor customer payment schedules, follow up on outstanding receivables, and coordinate with customers regarding invoices, purchase orders, and payment documentation. Collaborate with Accounting to reconcile payments, resolve billing discrepancies, and prepare aging reports while establishing action plans for overdue accounts. Investigate reasons for delayed payments, flag contractual milestone discrepancies, and prepare commercial dashboards covering collections, bank guarantees, and operational KPIs. Ensure compliance with internal policies and contractual obligations while maintaining confidentiality. Requires a Bachelor's degree in Business Administration or Finance, 1-3 years of experience in collections or commercial support, proficiency in Excel, and fluency in Arabic and English. Located in the software or fintech industry, this role supports cross-functional teams including Business Development, Operations, and Project Management.
Required Qualifications
- Bachelor's degree in Business Administration, Finance, Accounting, Banking, Economics, or a related field.
- 1-3 years of relevant experience in business operations, commercial support, finance operations, collections, contract administration, or a similar role.
- Experience coordinating across cross-functional teams (e.g., project delivery, finance, and sales/account management) in a B2B or project-based environment.
- Experience in customer collections and accounts receivable processes, purchase orders, and invoicing processes.
- Experience with commercial contracts, documentation, bank guarantees, and performance bonds.
- Proficiency in Microsoft Office applications, particularly Excel
- Excellent organizational and coordination skills, with the ability to manage multiple priorities and deadlines.
- Strong communication, interpersonal, negotiation, and follow-up abilities.
- High attention to detail and accuracy, combined with strong analytical and reporting skills.
- Customer-focused with strong problem-solving capabilities
- Proficiency in written and verbal communication in the Arabic and English language
Desired Qualifications
- Experience in the software, technology, or fintech industry is preferred.
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