Business Operations Associate (Process Improvement & Automation)
On-siteIrvine, California, United States
Job Summary
Hunt down manual, repetitive processes and build automation or systems to eliminate them. Turn tribal knowledge into real documentation and lightweight automations, keeping the CRM clean, current, and optimized for the team. Own end-to-end contractor onboarding and offboarding, ensuring nothing gets missed while standardizing how information is tracked and organized. Take recurring busywork off leaders' plates, including scheduling, research prep, and documentation, so they can focus on high-level strategy. Pilot new tools like AI-assisted workflows to make the team faster, rolling out solutions that stick. This hands-on, high-visibility role offers direct exposure to firm leadership and real ownership from day one, allowing you to shape business operations at a boutique consulting firm serving Fortune 500 clients.
Required Qualifications
- 1+ year of experience in operations, process improvement, or a similar hands-on support role
- A genuine curiosity for how things work and a habit of fixing what's inefficient
- Comfortable using (or quickly learning) a CRM, spreadsheet tools, and lightweight automation tools
- Excellent written communication
- Highly organized, reliable, and detail-oriented
- A confident and diplomatic communicator
- Takes initiative without being asked, identifies opportunities, and moves work forward independently
- Comfortable operating in ambiguity, shifting priorities, and quickly learning new tools or approaches
Desired Qualifications
- new grads strongly encouraged to apply
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