Business Operations Associate- KYC_Noida
On-siteNoida, Uttar Pradesh, India
Job Summary
Manage enterprise client relationships by building and nurturing accounts focused on retention and satisfaction. Develop and execute account management strategies to drive business growth while acting as the primary point of contact for escalations and problem resolution. Lead cross-functional teams to deliver customized solutions and collaborate with sales, technical, and merchant service teams to optimize the client experience. Provide regular reporting on metrics such as retention, satisfaction scores, and business growth, while advocating for clients internally to improve products and services. This role requires rotational day shifts with a weekly off. We are India's largest digital lending platform, helping to democratize credit for consumers and merchants through our ecosystem of over 500 million users and 21 million merchants.
Required Qualifications
- Bachelor's degree
- Strong communication and interpersonal skills for remote engagement
- Provide merchant support by Outbound/ Inbound call and Email
- Experience in account management, sales, or customer success for enterprise segments
- Leadership ability to manage cross-functional teams and drive strategic initiatives
- Problem-solving skills and the ability to deliver 'out of the box' solutions to complex business issues
- Should be willing to work in rotational day shifts with rotational weekly off
Desired Qualifications
- domain-specific expertise
- Proficiency in CRM tools, virtual platforms and MS Office
- Proficiency in CRM systems and data-driven account management techniques
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