Business Operations Associate
$32,240–$48,464 year
On-siteVirginia Beach, Virginia, United States
Job Summary
Greet customers, answer questions, and guide them through paperwork processes while delivering outstanding service. Process and audit deal jackets, finance contracts, and DMV documentation for retail and wholesale sales. Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper funding documentation. Handle cash management tasks including receiving payments, preparing deposits, and maintaining security protocols. Train and mentor new associates, assist multiple departments, and balance overflow traffic. Perform clerical duties such as filing, data entry, and reconciliation while maintaining accuracy. Follow Environmental, Health and Safety requirements and maintain a clean work area. Work varied schedules including nights, weekends, and holidays.
Required Qualifications
- Ability to read, interpret, and record data accurately for compliance and reporting
- Strong organizational and multitasking skills in a deadline-driven environment
- Proficiency in Microsoft Office and data entry systems with intermediate PC skills
- Effective verbal and written communication skills for customer and team interactions
- Ability to lift up to 20 lbs and work on your feet for extended periods
- Commitment to confidentiality, integrity, and adherence to CarMax policies
- Flexibility to work varied schedules, including nights, weekends, and holidays
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