Business Operations Analyst
$51,504–$70,818 year
On-site · Toronto, Ontario, Canada
Job Summary
Direct end-to-end partner operations: onboarding, deal registration, referrals, quoting, and reseller support. Manage partner account setups and cross-system data integrity. Act as the primary contact for partner inquiries and operational escalations. Resolve or redirect internal operational issues. Enforce compliance with partner program policies and guidelines. Mitigate operational risks and implement scalable process improvements. Produce SOPs, training materials, and technical documentation. Drive automation and system enhancements for efficiency. Monitor SLAs, KPIs, and overall performance metrics. Strong emphasis on process orientation, ownership, and data-driven decision making; collaborative and adaptable team player with analytical thinking.
Required Qualifications
- Bachelor's degree or equivalent combination of education and experience
- 5+ years Channel or Sales Operations support experience
- Experience in a fast-paced environment with excellent interpersonal, problem solving and time management skills
- Extreme attention to detail with a strategic eye
- Analytical thinking and driving operational excellence and improvement
- Demonstrated participation in process improvement initiatives and/or project management experience
- Salesforce.com product certifications are a plus (Administrator, Advanced Administrator)
- Fluency in English and one or more other languages including Spanish is a plus
Desired Qualifications
- Bachelor's degree or equivalent combination of education and experience
- 5+ years Channel or Sales Operations support experience
- Experience in a fast-paced environment with excellent interpersonal, problem solving and time management skills
- Extreme attention to detail with a strategic eye
- Analytical thinking and driving operational excellence and improvement
- Demonstrated participation in process improvement initiatives and/or project management experience
- Salesforce.com product certifications are a plus (Administrator, Advanced Administrator)
- Fluency in English and one or more other languages including Spanish is a plus
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.