Business Operations Analyst
On-siteSterling, Virginia, United States
Job Summary
Ensure accuracy and standardization of customer data across CRM systems as the primary point of contact for data governance. Analyze financial, operational, and HR data to identify trends, track performance metrics, and generate actionable insights through dashboards for leadership decision-making. Support Commercial Services operations by maintaining file structures, standardizing SOPs, preparing purchase orders, and assisting with job sequences and reporting. Partner with cross-functional teams to evaluate workforce effectiveness, assess roles, identify skill gaps, and drive alignment on strategic initiatives. Maintain data integrity while leveraging Power BI and CRM tools to recommend technology enhancements for improved efficiency.
Required Qualifications
- Strong ability to multitask and manage multiple responsibilities simultaneously
- High level of accuracy in data entry and analysis
- CRM systems
- Microsoft SharePoint and Teams
- Power BI and data visualization tools
- Ability to interpret complex data and provide actionable insights
- Excellent verbal and written communication abilities
- Strong interpersonal skills for effective collaboration across departments
- Ability to work independently while also being a collaborative team player
- Familiarity with analyzing financial performance and profitability
Desired Qualifications
- Openness to developing skills in process improvement through training and professional development
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