Business Office Manager
$58,240–$64,480 year
On-siteIthaca, New York, United States
Job Summary
Manage private-pay and NAMI billing, collections, and account follow-up while preparing deposits and ensuring accurate payment processing. Communicate with residents and families regarding financial obligations and outstanding balances, and monitor Medicaid pending applications with weekly follow-up. Assist with Medicaid applications, recertifications, eligibility reviews, and county communication to maintain accurate resident payer, demographic, and financial information. Oversee resident trust transactions, statements, and monthly reconciliations while partnering with facility leadership and the Revenue Cycle Management team to improve financial outcomes.
Required Qualifications
- Previous experience in a business office, billing, collections, accounts receivable, or financial administration role
- Strong organization, communication, and problem-solving skills
- Ability to manage deadlines, maintain confidentiality, and follow through consistently
- A professional, positive, and team-oriented approach
Desired Qualifications
- Skilled nursing, long-term care, or healthcare experience preferred
- Medicaid knowledge or experience strongly preferred
- PointClickCare and ePACES experience is a plus
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