Business Office Coordinator
On-siteHamburg, New York, United States
Job Summary
Manage accounts receivable processes, including billing and collection of private-pay accounts. Monitor outstanding balances and maintain timely, well-documented collection follow-up. Track the status of Medicaid applications and follow up on required information or outstanding items. Obtain and maintain accurate Medicare, Medicaid, private-pay, and third-party insurance information. Maintain resident financial accounts and facility petty-cash accounts in accordance with established procedures. Maintain accurate census, admission, readmission, transfer, and discharge records. Enter and update information in electronic medical records and applicable business-office systems. Maintain organized account documentation and communicate unresolved issues requiring additional review. Work collaboratively with facility leadership and other departments to support accurate resident and financial records. Complete additional business-office responsibilities as assigned.
Required Qualifications
- Minimum of two years of billing or accounts receivable experience
- Working knowledge of Medicare Parts A and B, Medicaid, and third-party insurance
- High school diploma with business training, including typing and bookkeeping
- Proficiency in Microsoft Excel
- Familiarity with electronic medical records
- Ability to communicate clearly and professionally, both verbally and in writing
- Ability to organize detailed information, manage competing priorities, and complete work accurately and on time
- Ability to read, write, speak, and understand English at an intermediate or more advanced level
Desired Qualifications
- Previous business-office experience in skilled nursing, long-term care, rehabilitation, or another healthcare setting
- Experience with private-pay collections, resident accounts, census maintenance, or the Medicaid application process
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