Business Office Assistant
$46,000–$46,000 year
On-site · Orchard Park, New York, United States
Job Summary
The Business Office Assistant provides high-quality customer service and administrative support for student financial accounts. Serves as the primary contact via phone and email to assist students with account-related inquiries, coordinates student payment plan setup within the Student Account Center, monitors payment plans weekly, follows up on missed payments, reviews balances for non-enrolled students, coordinates collections, develops knowledge of student financial programs, collaborates with departments to support enrollment and retention, participates in monthly account balance reviews, reviews excess loan disbursements and processes refunds, and performs other duties as assigned.
Required Qualifications
- Associate Degree or higher
- Proficiency in Microsoft Office (Excel, Word, Outlook)
- Strong attention to detail and organizational skills
- Excellent customer service and communication skills
- Ability to manage multiple tasks with accuracy in a fast-paced environment
- Strong problem-solving and prioritization skills
- Team-oriented mindset
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