Business Manager Operational Service Delivery - Senior Associate
On-site · Edinburgh, Scotland, United Kingdom
Job Summary
Senior-level Business Manager in Operational Service Delivery supporting the Head of Operational Service Delivery and leadership team. Acts as a trusted advisor, driving strategic initiatives, optimizing business performance, and ensuring operational excellence. Responsibilities include advising on strategic decision-making and risk management; organizing and presenting complex information for senior management; tracking and reporting objectives and key results aligned with strategic priorities; supporting operational processes, troubleshooting issues, and mitigating risk; leading and coordinating team projects, process changes, and migrations; monitoring SLA/KPI trends and driving corrective actions; facilitating change management and process improvements; coordinating team activities and meetings; supporting audit, regulatory, and compliance deliverables; ensuring adherence to technical standards, policies, and controls. Demonstrates strong analytical, technical, and communication skills for effective stakeholder management and cross-functional collaboration.
Required Qualifications
- Relevant experience in business management, project management, or operational support roles within a financial institution
- Strong analytical, technical, and problem-solving skills with keen attention to detail
- Ability to communicate effectively with all levels of employees, including senior management
- Experience in facilitating change management and strategic communications
- Proficiency with Microsoft Excel (analysis, pivots, lookups), PowerPoint, Word, and Outlook
- Demonstrated ability to coordinate cross-functional change and migrations
- Experience in incident management and remediation with measurable SLA/KPI improvements
- Self-motivated, tenacious, and able to work independently in a fast-paced, matrixed environment
- Experience with collaboration tools (Confluence, SharePoint) and survey tools (Survey Monkey, Qualtrics)
- Familiarity with data and BI tools (Tableau, Power BI, Alteryx, Python) or willingness to learn
- Experience in operational roles across multiple business areas and functions
- Knowledge of the securities industry, fund accounting operations, and back-office processes
- Ability to design and maintain SOPs/runbooks and service metrics
- Proven track record in driving continuous improvement initiatives
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