Business Manager, Client Management Frameworks (Assistant Vice President)
On-siteBos, Svay Rieng, Kingdom of Cambodia
Job Summary
Design and operationalize strategic client management frameworks, operating models, and business processes across the Front Office. Own the full lifecycle of assigned frameworks, including governance, exception management, and continuous enhancement aligned with evolving regulatory requirements. Lead delivery of transformation initiatives by coordinating stakeholder workshops, managing project milestones, and driving implementation of new control standards. Monitor framework performance metrics to identify improvement opportunities and facilitate alignment across Front Office, Operations, Compliance, and Legal functions. Manage ongoing operations, reporting, and governance artefacts to ensure sustainable execution and business effectiveness.
Required Qualifications
- 5 - 8 years of experience in business management, operating model design, business transformation, consulting, COO Office, client lifecycle management or private banking
- Proven experience designing, implementing and managing business frameworks, operating models or strategic initiatives, including governance and ongoing operational management
- Strong project management, business process design and operationalisation capabilities, with experience leading cross-functional initiatives involving multiple stakeholders
- Strong analytical, problem-solving and structured communication skills, with experience preparing management papers, governance submissions and executive presentations
- Strong stakeholder management and influencing skills, with the ability to drive outcomes across functions and seniority levels
- Self-starter with strong ownership, accountability and execution discipline, able to operate effectively in a dynamic and evolving environment
Desired Qualifications
- Preferred Experience in business transformation, remediation or operating model programmes within private banking, wealth management or financial services environments
- Knowledge of client lifecycle management, including onboarding, KYC, AML/CDD and client portfolio governance
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