Business Management Lead, Personal Systems Services (EMEA)
On-siteSant Cugat del Vallès, Catalonia, Spain
Job Summary
Own financial governance and performance of the EMEA Personal Systems Warranty and Consumer Services portfolio, delivering forecast accuracy and achieving budget commitments through rigorous planning and business reviews. Partner with Customer Care, Supply Chain, and Finance leaders to improve support economics, monitor operational drivers, and lead cross-functional business transformation programs. Provide deep financial analysis and decision support to worldwide leadership teams while driving cost optimization, productivity improvements, and advanced analytics initiatives. Act as a trusted advisor to senior leadership on trade-off decisions balancing cost, customer experience, and sustainability objectives across a $200M annual service spend.
Required Qualifications
- 10+ years of experience in business management, finance, operations, customer support, or related leadership roles
- Proven track record managing large budgets, business performance, and cross-functional initiatives in complex global organizations
- Strong expertise in financial management, budgeting, forecasting, cost optimization, and P&L management
- Experience leading executive financial reviews and participating in annual operating plan and forecast processes
- Demonstrated ability to manage complex business segments and translate operational performance into business and financial outcomes
- Experience driving business transformation in matrixed, multicultural environments
- Strong business, financial, and commercial acumen
- Strategic thinker with the ability to connect operational execution to long-term business outcomes
- Advanced analytical and problem-solving capabilities, including financial modeling and scenario analysis
- Ability to influence and align stakeholders at all levels, including senior executives
- Exceptional communication, executive presentation, and storytelling skills
- Strong networking and collaboration capabilities across functions, cultures, and geographies
- Ownership mindset with the ability to independently lead highly visible and ambiguous initiatives
- Relocation
Desired Qualifications
- Strong understanding of customer support, services, warranty operations, or customer experience ecosystems
- Practical experience leveraging data analytics, AI technologies, predictive modeling, business intelligence, and decision-support tools to improve business performance, forecasting, and operational efficiency
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