BUSINESS & MANAGEMENT CONSULTANT
RemoteMexico
Job Summary
Facilitate client workshops to define as-is and to-be processes with sponsors, stakeholders, and subject matter experts. Communicate effectively with stakeholders at all levels, rationalize complex information, and articulate user needs for both technical and non-technical audiences. Develop functional specifications, gap analysis reports, process flow diagrams, and user stories while performing backlog refinement activities including prioritization and estimation support. Act as a bridge between business and technical teams to resolve challenges, support sprint activities, and assist in defining test scenarios for User Acceptance Testing. Prepare training materials and deliver end-user sessions as required. Promote continuous process improvement through process metrics, KPIs, and dashboards. This role requires 5+ years of experience in IT and ServiceNow business process analysis and optimization.
Required Qualifications
- BA/BS Degree in IT, IS or business-related field or equivalent professional experience
- 5+ years of experience in IT and servicenow business process analysis and optimization
- ServiceNow platform
- Strong analytical and business process optimization skills
- Expertise in process modeling, requirements analysis, and functional documentation
- Excellent written and verbal communication skills, with strong workshop facilitation and presentation abilities
- Strong stakeholder management and relationship-building skills
- Ability to translate business needs into scalable ServiceNow solutions aligned with platform best practices
- Solid understanding of ServiceNow platform capabilities and solution design principles
Desired Qualifications
- ServiceNow knowledge of 2 or more of the following products is preferable: ITSM (IT Service Management), ITOM (IT Operations Management), ITAM (IT Asset Management), AI (Now Assist, AI Agent, and Agentic Workflow) , AI Control Tower
- ITIL v2 or V3 Foundations , CSA
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