Business Intelligence Specialist (Fraud & Risk Ops)
HybridMexico City, Mexico City, Mexico
Mexico City, Mexico City, MexicoHybridFull TimeSenior LevelEnterprise
Full TimeSenior LevelEnterprise
Job Summary
Design and maintain incentive schemes aligned with OKRs, calculate monthly bonuses, and run historical simulations to validate feasibility. Forecast team volume and design optimized shift schedules to meet operational targets while balancing service needs with cost constraints. Produce high-granularity productivity reports, maintain KPIs, and implement automated dashboards in enterprise BI platforms. Lead post-mortem analyses for critical incidents, perform root-cause analysis, and propose corrective actions. Collaborate with cross-regional Risk Policy teams and Operations to align metrics, controls, and remediation plans.
Required Qualifications
- Advanced SQL / Hive SQL: Expert ability to write, optimize and maintain complex queries and transformations for large-scale datasets
- Data Modeling & ETL Understanding: Strong experience designing reliable metric definitions, data pipelines, and validation checks
- Forecasting & Statistical Methods: Solid skills in time series forecasting, scenario simulation, and capacity modeling
- Advanced BI & Visualization Tools: Experience building production dashboards and automated reports in enterprise BI platforms (e.g., Tableau, Power BI, Looker, or equivalent)
- Excel (Advanced): Proficiency in complex formulas, pivot tables, automation (macros or scripts where needed)
- strong programming / Scripting: Familiarity with Python or R for advanced analysis, simulations, or automation tasks
- Data Quality & Governance: Knowledge of best practices to ensure data accuracy, lineage, and auditability for compliance and incentives
- Domain Knowledge: Strong understanding of fraud processes, detection workflows, and risk control mechanisms
- Communication & Stakeholder Management: Ability to translate technical analysis into actionable recommendations for non-technical stakeholders and to coordinate with cross-regional teams
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