Business Intelligence Specialist — Collections Ops

Design and update performance bonus schemes aligned with OKRs, ensuring incentive models are achievable and reconciling results with leadership. Build and maintain operational metrics, generate regular performance reports with actionable recommendations, and analyze collection trends to identify root causes. Support forecasting and strategy by modeling delinquency evolution, optimizing contact rates, and managing predictive campaigns. Develop dashboards using SQL and BI tools, interpret global metrics for local operations, and bridge alignment between Collections Ops, China BI, and Strategy teams.