Business Intelligence & Analytics Lead GBS

Own and scale the GBS Performance Intelligence capability, including KPI frameworks, reporting standards, governance models, semantic layers, performance dashboards, and measurement methodologies. Define and govern enterprise performance metrics, ensuring consistency, integrity, lineage, and adoption across functions and stakeholder groups. Translate business requirements into scalable analytics, reporting, and process intelligence solutions that support operational and executive decision-making. Lead vendor and partner delivery activities including scope definition, quality assurance, acceptance criteria, governance, and transition to operational ownership. Enable process intelligence across critical business processes by leveraging process diagnostics, root-cause analysis, conformance insights, and value realization frameworks. Provide hands-on technical leadership for data validation, KPI reconciliation, process analysis, issue resolution, and solution acceleration where necessary. Drive adoption, value realization, and lifecycle management for performance and intelligence products and capabilities. Establish reusable practices, standards, and playbooks to ensure sustainable capability growth and scalability across GBS. Partner closely with Business stakeholders, Global Process Owners, EDT, and external delivery partners to establish scalable, governed, and reusable capabilities that improve business performance, process visibility, and enterprise decision making.