Business Intelligence Analyst
On-siteSouthfield, Michigan, United States
Job Summary
Analyze complex business problems using internal and external data sources to provide insights for decision-makers and construct forecasts based on market knowledge. Create specifications for reports and analysis, build databases to collect and compare data across multiple tools, and develop dashboards for executive and customer review. Interpret data to extract critical performance indicators, complete targeted deep dives on uncovered trends, and lead cross-functional teams to address business issues. Lead internal and external meetings to review reports, track feedback, and manage follow-up action items. Requires a Bachelor's degree, 2+ years of experience, proficiency in statistical tools like Minitab and Excel, and knowledge of ITSM frameworks. Full-time role with comprehensive benefits including 401(k) and tuition reimbursement.
Required Qualifications
- Bachelor's degree or equivalent work experience
- Typically requires a minimum of 2 years of related experience
- Experience mining data from various sources
- Skills using a variety of statistical and reporting tools, including Minitab, Excel, Hadoop, R, and Business Objects
- Good English communication skills - ability to communicate thoroughly through verbal and written mediums
- Knowledge of ticketing tools such as CA Unicenter, ServiceNow, Remedy, Siebel, CRM etc.
- Basic knowledge on ITIL version 3 frameworks (Incident Life Cycle Management)
- Ability to observe, asks questions, listen actively, and give and accept feedback effectively
- A high energy level, adaptability, assertiveness, patience, and ability to work in a team environment
- Familiarity of computers and infrastructure level technical terms
- Ability to work autonomously
- Flexibility in assigned working hours
- Time management and follow-up skills with ability to plan, organize, and prioritize a large workload, and handle several tasks simultaneously
- An understanding and observance of strict confidentiality policies and standards
- Attendance and schedule adherence
Desired Qualifications
- Bachelor's degree or equivalent work experience preferred
- May develop advanced skills using tools and equipment appropriate for the position or specialization
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