Business Excellence Director
$149,800–$228,400 year
On-site · Massachusetts, United States
Job Summary
Senior leader responsible for defining and standardizing implementation best practices for Pega Platform, Customer Service, and Sales Automation; drive adoption through governance of early adopter engagements, Lighthouse Labs, and adoption programs; translate field learnings into prescriptive guidance and delivery BOMs; collaborate with product, delivery, and enablement teams to deliver client-focused value and scalable solutions across global accounts; strong writing and communication skills with a track record of compelling, client-centered value stories and program/change management assets.
Required Qualifications
- 10+ years in software implementation, sales/solution consulting, or product management in workflow automation or customer service contexts
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