Business Engagement Analyst

Business Engagement Analyst to support client solutions and relationship management for Settlement Controls & Solutions (SCS); coordinate inquiries, issue resolution, and service quality. Works across internal teams and with external clients to align processes, improve communications, and identify opportunities to strengthen operational outcomes for clients and the business. Responsibilities include acting as the first response point for client inquiries and issues affecting client reconciliation, collaborating with SCS data analytics to improve quality outcomes, conceptualizing process modernization (including AI usage for inquiries), coordinating cross-functional teams, proactively communicating about Out of Balance scenarios, and developing SCS training materials and employee development initiatives.