Business Development Representative
$67,163–$67,163 year
HybridBoston, Massachusetts, United States
Job Summary
Engage prospective buying groups through phone, email, and social channels using approved messaging and defined qualification criteria. Qualify meeting interest, document interactions accurately in internal systems, and hand off qualified meetings to the GTM team for opportunity validation. Follow up across strategic marketing events and apply basic problem-solving techniques to assess client needs and determine appropriate next steps. Maintain consistent collaboration with the Global Business Acceleration management team, Development team, and GTM team(s) while participating in development simulations and in-person competitions. Meet defined performance and metrics expectations to contribute to early-stage pipeline growth.
Required Qualifications
- High school diploma or GED equivalent required
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- Strong verbal and written communication skills and the ability to learn and apply standard outreach and qualification practices
- Relationship-building and interpersonal skills with the ability to collaborate effectively with peers, sales partners, marketing, renewals, development teams, and GBA leadership
- High motivation, curiosity, and openness to coaching and feedback
- A resilient work ethic; reliable, confident, collaborative, driven, and coachable
- Willingness to learn AI-native tools and innovate on how they're used to enhance outreach, prioritization, and daily workflows
- Strong organization and attention to detail with the ability to follow established processes for documenting activities and managing follow-ups
- Ability to influence others and convey a sense of urgency to drive issues to closure
- A basic understanding of cloud computing and SaaS concepts, or the willingness to learn quickly
- Interest in building customer relationships, qualifying opportunities, and contributing to early-stage pipeline that drives company revenue
- Commitment to full participation in Global Business Acceleration development tracks to launch an enduring career at ServiceNow within 48 months
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