Business Development Representative (Portuguese fluency)
HybridBoston, Massachusetts, United States
Job Summary
Engage current and future clients through phone, email, and social channels using approved messaging to qualify meeting interest and document interactions accurately. Assess client needs with basic problem-solving techniques to determine appropriate next steps and hand off qualified meetings to the GTM team for opportunity validation. Maintain consistent collaboration with Global Business Acceleration, Development, and sales teams while amplifying brand-approved content for personalized experiences. Keep all activities documented in ServiceNow internal systems to support reporting and forecasting, and participate in development simulations and in-person competitions to meet KPI expectations. This role requires Portuguese fluency and experience integrating AI into work processes, with a commitment to full participation in Global Business Acceleration development tracks.
Required Qualifications
- MUST be fluent in Portuguese, both verbal and written
- High school diploma or GED equivalent required
- Strong verbal and written communication skills and the ability to learn and apply standard outreach and qualification practices
- Relationship-building and interpersonal skills with the ability to collaborate effectively with peers, sales partners, marketing, renewals, development teams, and GBA leadership
- High motivation, curiosity, and openness to coaching and feedback
- A resilient work ethic; reliable, confident, collaborative, driven, and coachable
- Willingness to learn AI-native tools and innovate on how they're used to enhance outreach, prioritization, and daily workflows
- Strong organization and attention to detail with the ability to follow established processes for documenting activities and managing follow-ups
- Ability to influence others and convey a sense of urgency to drive issues to closure
- A basic understanding of cloud computing and SaaS concepts, or the willingness to learn quickly
- Ability to participate in development simulations, in-person messaging activities, and meet defined performance and metrics expectations
- Interest in building customer relationships, qualifying opportunities, and contributing to early-stage pipeline that drives company revenue
- Commitment to full participation in Global Business Acceleration development tracks to launch an enduring career at ServiceNow within 48 months
Desired Qualifications
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
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