Business Development Representative

Primarily responsible for lead generation activities in support of the company’s sales and service goals. Essential duties include answering incoming phone calls per a preset script and scheduling sales or service appointments; logging customer comments into the Dealership Management System; following up on appointments; updating and maintaining customer data; communicating with the sales and service teams regarding appointment outcomes; posting and rescheduling as needed; and upholding CSI standards. The role requires strong communication and interpersonal skills, familiarity with dealership operations, ability to follow established processes, and adherence to company core values and safety guidelines.