Business Development Officer/ Branch Manager; Western Queens
$84,000–$102,000 year
On-siteForest Hills, New York, United States
Job Summary
Develop and execute market-specific business development strategies to drive deposit growth, new account acquisition, and overall branch performance across assigned territories. Generate new business opportunities through proactive prospecting, networking, and community involvement while building and managing a robust pipeline of commercial, consumer, and cash management relationships. Represent the bank at networking events and chamber of commerce meetings to increase brand awareness, conduct joint sales calls with branch personnel, and coach staff on consultative selling techniques. Personally manage key business and community relationships, analyze market trends, track key performance indicators, and prepare regular reports on sales performance and pipeline activity. Ensure all business development activities comply with banking regulations, maintain customer confidentiality, and resolve customer concerns to deliver exceptional service.
Required Qualifications
- Minimum of 5+ years of banking, business development, sales, or relationship management experience
- Demonstrated success in business development, prospecting, and achieving sales goals
- Proven ability to lead sales teams and drive measurable growth results
- Strong business development, networking, and relationship management skills
- Ability to translate market insights into actionable growth strategies
- Excellent coaching and leadership capabilities
- Strong financial and analytical skills to manage performance and profitability
- Resourceful and well-connected within the community and COI networks
- Highly organized with strong pipeline and performance management discipline
- Adaptable, resilient, and effective in a competitive, goal-driven environment
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Ensure all business development activities comply with applicable banking regulations, internal policies, and ethical standards
- Maintain confidentiality of customer information and adhere to Bank Secrecy Act (BSA), Anti-Money Laundering (AML), and other regulatory requirements
- Support a culture of operational excellence, risk awareness, and compliance
- Provide branch onsite coverage as needed
- Personally manage and grow a portfolio of key business and community relationships
- Cultivate long-term relationships with existing customers to identify additional banking needs and deepen relationships
- Ensure exceptional customer service throughout the sales and onboarding process
- Resolve customer concerns and coordinate with internal partners to deliver timely solutions
- Analyze market trends, competitive activity, and business opportunities within assigned territories
- Track key performance indicators including new relationships, deposit growth, loan production, referrals, and business development activities
- Prepare regular reports on pipeline activity, sales performance, and market opportunities
- Recommend strategies to improve business development effectiveness and market penetration
Desired Qualifications
- Bachelor's degree in business, Finance, Marketing, or a related field preferred, or equivalent combination of education and experience
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