Business Development Manager
$141,440–$141,440 year
On-siteRiverside, California, United States or Riverside, Ontario, Canada
Job Summary
Lead and coach a team of Intake Leads and Specialists through regular feedback, performance management, and development to drive conversion and operational results. Analyze performance data, review consultations, and identify trends to implement strategies that improve team effectiveness and client experience. Partner with Leadership, Training, and Quality Assurance to align on staffing, reporting, compliance, and organizational goals. Manage the full employee lifecycle, including hiring, development, recognition, and resolution of complex client escalations. Ensure adherence to firm policies, CRM documentation standards, and consultation best practices while supporting overflow volume. Bilingual (Spanish/English) B2-C1 required; 3-5 years in consultative sales with team leadership experience. Monday to Friday 8:30 am to 5:30 pm. Salary $68,000-$73,500 plus performance incentives.
Required Qualifications
- Bilingual (Spanish English) B2-C1
- Highschool diploma
- 3-5 years in a consultative sales role with demonstrated, articulable conversion performance results
- 2-4 years previous experience leading a team
Desired Qualifications
- Bachelor's degree
- Immigration, legal services, financial services, or consultative professional services experience
- CRM performance tracking and documentation proficiency (Litify/Salesforce)
- Phone and video consultation execution to support overflow volume and maintain service levels as needed
- Strong leadership and coaching skills with the ability to build high-performing teams and foster a culture of accountability, trust, and collaboration
- Sound judgment and decision-making abilities, effectively managing performance issues, client escalations, and other high-impact situations with professionalism and confidence
- Data-driven mindset, with experience analyzing performance metrics, identifying trends, diagnosing gaps, and translating insights into actionable coaching and business improvements
- Excellent communication and partnership skills, collaborating cross-functionally with leadership and key stakeholders to align on performance, staffing, and operational priorities
- Hands-on coaching and client management experience, including consultation observation, real-time feedback, and resolution of complex client concerns to drive exceptional outcomes
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