Business Development Manager, Hospitality
On-siteLondon, England, United Kingdom
Job Summary
Identify ideal hospitality customers and actively pursue conversations with key decision-makers across large hospitality, leisure, and multi-site consumer businesses. Prospect, generate leads, and build awareness of Attensi's gamified simulation training solutions by researching operational priorities, workforce challenges, and training needs. Conduct discovery and fact-finding sessions with senior stakeholders to uncover challenges around onboarding, service quality, compliance, and leadership. Communicate a commercial value proposition that addresses specific customer pain points and supports new business opportunities from early outreach through proposal and handover. Partner with Account Management, Customer Success, Product, and Bid colleagues to shape sector growth and develop reusable messaging and case studies.
Required Qualifications
- Experience in new business development, sales, commercial partnerships, account development or a similar customer-facing commercial role
- A genuine interest in the Hospitality and Leisure sector, and the operational challenges faced by large, distributed workforces
- Strong prospecting skills and confidence initiating conversations with new customers
- Experience building relationships with senior stakeholders, ideally including director-level or C-suite contacts
- A consultative selling style, with the ability to uncover customer challenges and connect them to a compelling value proposition
- Strong research and fact-finding skills, with the curiosity to understand a customer's business before trying to sell to them
- A commercial mindset and the ability to understand buying motivations, value drivers and business impact
- Clear written and verbal communication skills
- The ability to work collaboratively with sales, account management, customer success, product and delivery teams
- Strong organisation and follow-through, with confidence managing multiple opportunities and internal stakeholders
- Energy, resilience and adaptability in a fast-paced scale-up environment
Desired Qualifications
- Ideally, experience selling into hospitality, leisure, retail, SaaS, learning technology, HR technology or another people-focused B2B environment
- Ideally, some exposure to proposals, RFPs, tenders or customer-specific commercial submissions — although this is not essential
- You have sold into large, multi-site hospitality, leisure or retail organisations
- You understand the challenges of training frontline, operational or customer-facing teams at scale
- You have experience displacing or challenging existing LMS, learning, HR, workforce or operational technology solutions
- You are confident creating insight-led outreach and opening doors with senior stakeholders
- You can balance new business energy with a thoughtful, consultative and customer-first approach
- You enjoy turning research into commercial conversations
- You are excited by the idea of learning Attensi's proposal and bid process, rather than needing to arrive as a finished bid specialist
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.