Business Development Manager

Answer customer calls, respond to internet, phone, and live chat inquiries using established scripts, and establish follow-ups with sales appointments. Present initial financing options based on customer needs, provide product information, and direct leads to appropriate dealership resources. Mentor Internet Sales Consultants, coach them on proven sales tactics, and help them grow their book of business. Follow up with leads that are not ready to make an appointment or no-show, while participating in team and process development sessions to maintain positive relationships with teammates and management. This role supports Burlington Kia's commitment to award-winning service and value for the community.