Business Development & Customer Success Manager
$95,000–$115,000 year
HybridVancouver, British Columbia, Canada
Job Summary
Prospect and generate new business through outbound calls, email, networking, and industry events while managing a healthy sales pipeline. Own the full sales cycle from discovery through proposal, negotiation, and close, consistently meeting revenue targets. Manage assigned customer portfolios post-sale, leading onboarding, conducting regular business reviews, and identifying expansion or renewal opportunities. Build trusted advisor relationships to drive retention and long-term account growth, while collaborating with Product and Engineering to resolve issues and influence future improvements. Approximately 60% of focus is acquiring new customers, with 40% dedicated to growing existing accounts.
Required Qualifications
- 4–7+ years of experience in B2B sales, account management, customer success, or a hybrid hunting/farming role
- Demonstrated success generating net-new business through outbound prospecting
- Proven experience managing customer relationships and growing existing accounts
- Experience managing complex B2B sales cycles
- Strong consultative selling and negotiation skills
- Excellent communication and presentation skills
- Experience using HubSpot, Salesforce, or another CRM platform
- Ability to understand technical products and communicate business value
- Self-motivated with strong time management and organizational skills
- Experience collaborating across multiple departments
- Approximately 20–30% travel throughout North America for customer meetings, trade shows, and industry events
Desired Qualifications
- Experience selling hardware, industrial equipment, batteries, energy storage, EV charging, construction technology, or clean technology
- Experience selling leasing, equipment-as-a-service, or subscription solutions
- Experience working in a startup or scale-up environment
- Experience selling through dealer, distributor, or channel partners
- Familiarity with MEDDICC, Challenger, SPIN Selling, or similar sales methodologies
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