Business Development Coordinator / Internet Sales Agent

Answer customer calls and respond to internet, phone, and live chat inquiries using established scripts. Present initial financing options based on customer needs and provide product information while directing them to appropriate dealership resources. Follow up with leads that are not ready to make an appointment or no-show, utilizing the CRM tracking system daily to log calls, texts, emails, and notes. Secure firm appointments by building rapport, discovering needs, and overcoming objections through active listening and confident communication. Continue follow-up until the customer buys, opts out, or becomes unreachable, ensuring the next follow-up is scheduled before ending activity.