Business Development & Client Relations Specialist
On-siteNewport Beach, California, United States
Job Summary
Identify and pursue new business development opportunities to grow the practice's patient base and referral network. Serve as the primary point of contact for prospective patients, educating them about physician-led integrative and functional medicine services while guiding them through the onboarding process. Build and maintain strong relationships with providers, strategic partners, and patient liaisons to expand referral opportunities. Develop and execute outreach strategies including community events, networking, and professional presentations. Track and report on business development metrics, pipeline activity, and relationship management outcomes using the practice's CRM. Represent the practice professionally at industry events, conferences, and community engagements. Collaborate with internal staff to align business development efforts with practice goals and patient care standards.
Required Qualifications
- An interest in business development, sales, client relations, customer success, or a similar relationship-focused role
- Exceptional interpersonal, communication, and active listening skills with the ability to build trust and develop long-term relationships
- Strong organizational skills with exceptional attention to detail and the ability to manage multiple priorities in a fast-paced environment
- Self-motivated, resourceful, and comfortable working independently while taking initiative with minimal direction
- Proven ability to identify opportunities, overcome challenges, and follow through to achieve individual and team goals
- Comfortable educating prospective clients, answering questions, and guiding them through a consultative sales process
- Ability to adapt and learn quickly, embrace change, and confidently take on new responsibilities and special projects as the practice grows
- Proficient with CRM software, Microsoft Office, and other business technology platforms
- Understanding of HIPAA and patient confidentiality requirements, or the ability to quickly learn and adhere to healthcare privacy standards
Desired Qualifications
- experience in healthcare, wellness, medical aesthetics, concierge medicine, or other service-based industries
- a demonstrated record of leadership
- A genuine passion for health, wellness, and helping others improve their quality of life
- Degree in Business, Marketing, Communications, Healthcare Administration, or a related field
- Relevant experience and a demonstrated record of success or passionate interest will be strongly considered in lieu of a degree
- experience with GoHighLevel or similar CRM systems
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