Business Development Center Specialist - Lexus of Colorado Springs
$41,600–$41,600 year
On-siteColorado Springs, Colorado, United States
Job Summary
Handle inbound and outbound calls to schedule service appointments, follow up on inquiries, and provide repair updates. Maximize shop efficiency by filling open service slots, confirming appointments, and managing promotional campaigns or recalls. Log all communications into the CRM, generate reports, and monitor trends to identify service improvements. Act as a liaison between customers, service advisors, and technicians to ensure smooth communication, while following up post-service to gather feedback and build loyalty. Maintain a professional image during every interaction and support special offers or recall notifications.
Required Qualifications
- Must be at least 16 years of age
- Employment with Baxter is contingent upon applicants' successful completion of the background check process and drug screening test
Desired Qualifications
- Customer service experience preferred
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