Business Development Center Representative

Business Development Center Representative at Toyota of Scranton focused on servicing customers for the dealership's service department. Responsibilities include inbound and outbound calls to inform customers and schedule service appointments, handling internet service leads, executing retention and recall campaigns, re-marketing declined operations, supporting Toyota Care Plus marketing efforts, and helping set up daily operations for Assistant Service Managers. The role involves reviewing national service history, assisting with warranty questions, basic understanding of mechanical operations and recall campaigns, and identifying potential customers for sales opportunities. Strong communication skills, a willingness to learn, and a customer-focused mindset are essential.