Business Development & Account Manager - A2P SMS Wholesale
$150,000–$200,000 year
RemoteUnited States
Job Summary
Identify, develop, and secure new business opportunities within the international A2P SMS wholesale market by building strategic relationships with SMS aggregators, telecom carriers, and CPaaS providers. Manage a portfolio of international accounts to increase revenue through account expansion, route optimization, and upselling, while leading commercial negotiations and contract discussions. Monitor account performance, traffic volumes, and pricing competitiveness to identify growth opportunities and operational risks, collaborating with Routing, Technical Support, and Product teams to resolve issues. Prepare commercial proposals, forecasts, and performance reports for management, maintaining accurate partner records and opportunity pipelines. Track progress against revenue targets and KPIs, providing market intelligence to support strategic decision-making.
Required Qualifications
- Minimum 3–5 years of experience within the wholesale telecommunications industry, specifically focused on A2P SMS
- Proven experience in business development, account management, partnership management, or wholesale sales, with demonstrated success delivering measurable revenue growth
- Currently working, or recently worked, for an SMS aggregator, CPaaS provider, telecom carrier, messaging hub, or MNO wholesale division, with an active portfolio of industry contacts
- Existing relationships with SMS aggregators (preferably Tier 1), Mobile Network Operators (MNOs), and international telecom carriers
- Experience negotiating commercial agreements and managing partner relationships across multiple markets
- Strong understanding of the international A2P SMS wholesale market, including traffic flows, routing models, pricing structures, and commercial dynamics
- Familiarity with direct, indirect, and alternative routing models and their operational and commercial implications
- Understanding of messaging regulations, sender ID requirements, compliance standards, and industry best practices
- Bachelor's Degree in Business, Telecommunications, Information Technology, Marketing, or a related field
- Fluent English (written and spoken)
- Based in Europe, preferably within Croatia, Serbia, or neighboring markets
Desired Qualifications
- Knowledge of African telecommunications markets and messaging ecosystems is highly desirable
- Additional European languages are considered an advantage
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