Business Desk Analyst - 6898

Provide step-by-step guidance for production accounting tasks within the Petrinex application and perform initial diagnosis to resolve incidents using the knowledge base. Accurately diagnose and resolve predefined incident types while responding to emails in a timely, professional manner. Assist clients in navigating government web pages and sharing relevant contact numbers for ministries and industry bodies. Support monthly application releases by creating and executing test cases, then document all client interactions using incident management tools. Assign escalated issues to second-level Subject Matter Experts, track recurring trends, and keep clients informed on issue status. This eight-month contract requires CAPPA certification and strong communication skills.