Business Central Support Specialist
On-sitePasig City, Metro Manila, Philippines
Job Summary
Investigate and resolve sales order, transaction, and workflow issues within Microsoft Dynamics 365 Business Central by modifying records, correcting pricing, and troubleshooting posting errors, invoice discrepancies, and credit memo issues. Perform transaction recovery, data corrections, and account reconciliations while maintaining system integrity, and manage user accounts, security roles, and environment access. Collaborate with Finance, IT, and Operations teams to diagnose system behavior, implement root cause analysis for data integrity failures, and document troubleshooting activities and process improvements. Support tax integrations, workflow configurations, and third-party application synchronization to ensure accurate ERP transactions and business continuity.
Required Qualifications
- Bachelor's degree in Information Technology, Computer Science, Information Systems, Business Administration, Accounting, Finance, or a related field preferred
- Minimum of 3 to 5 years of experience supporting Microsoft Dynamics 365 Business Central
- Strong understanding of Enterprise Resource Planning systems and end-to-end business workflows
- Experience supporting ticket-based Help Desk, Service Desk, or ERP support environments
- Experience troubleshooting sales orders, purchasing, inventory, production, warehouse management, financial transactions, and ERP workflows
- Experience handling data corrections, transaction processing issues, system administration, master data management, and user security administration
- Experience configuring Business Central workflows, approvals, posting rules, document flows, and processing logic
- Experience supporting Business Central integrations, synchronization issues, extensions, and third-party applications
- Experience troubleshooting general ledger posting, invoice processing, credit memos, tax integrations, and accounting transactions
- Experience administering user accounts, permissions, security roles, licenses, and environment access
Desired Qualifications
- Experience supporting Warehouse Management, Purchasing and Procurement, Inventory Management, Production Orders, and Order Management is preferred
- Experience working in a manufacturing environment is preferred
- Accounting or Finance background is preferred
- Strong troubleshooting, analytical, and problem-solving skills
- Highly organized with the ability to manage multiple priorities
- Excellent written and verbal English communication skills
- Ability to work independently with minimal supervision
- Strong attention to detail and commitment to data accuracy
- Ability to collaborate effectively with IT, Finance, Operations, developers, and business stakeholders
- Strong documentation skills for issue tracking, resolutions, and process improvements
- Ability to support business-critical systems in a fast-paced environment
- Professional, dependable, and solutions-oriented approach to work
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