Business Central Support Consultant (Microsoft Dynamics NAV)
RemotePhilippines
Job Summary
Provide ongoing support and optimization for Microsoft Dynamics 365 Business Central solutions, serving as the primary point of contact for clients to troubleshoot issues, resolve bugs, and ensure system continuity. Diagnose and resolve system challenges while collaborating with developers and project coordinators to implement effective solutions with minimal downtime. Conduct client needs analysis to recommend optimizations, customizations, and best practices that improve performance and meet evolving business goals. Train and mentor end users through guidance sessions and refresher training to maximize system proficiency. Manage escalated support tickets with urgency and foster strong client relationships through clear communication and expectation management. Mentor junior team members, share troubleshooting knowledge, and contribute to internal documentation to enhance overall support capabilities.
Required Qualifications
- 5+ years of hands-on experience with Microsoft Dynamics 365 Business Central (or Dynamics NAV), including post-implementation support and optimization
- Deep understanding of core modules such as Finance, Sales, Purchasing, and Inventory
- Strong ability to troubleshoot system issues, provide detailed resolutions, and collaborate with technical teams
- Experience with support ticketing systems and escalations
- Excellent communication skills with the ability to lead client meetings, manage expectations, and handle sensitive support situations with professionalism and empathy
Desired Qualifications
- Experience with manufacturing, service, or rental functional areas/apps
- Proficient with support tools (e.g., Microsoft Teams, Planner, DevOps)
- Familiarity with Business Central extensions and partner apps
- Microsoft Dynamics 365 Business Central Functional Consultant Associate
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