Business Banking Centralized Specialist - Tampa, FL
On-siteTampa, Florida, United States
Job Summary
Provide Small Business products, services, and strategies to clients over the phone by listening to their needs and delivering financial solutions. Acquire and deepen client relationships through inbound calls and referrals, focusing on client delight and retention. Open deposit accounts, treasury, and payroll referrals from financial centers while collaborating with sales and support partners across the enterprise. Manage client relationships through change and interpret relevant laws and regulations. Work effectively in a high call volume environment with strong oral and written communication skills. Requires minimum of 2 years Financial/Banking or call center experience. 1st shift, 40 hours per week.
Required Qualifications
- Can work effectively and efficiently in a high call volume environment
- Excellent verbal and written communication skills
- Strong customer service skills
- Minimum of 2 years Financial/Banking or call center experience
- Strong decision-making and problem-solving skills
- Proficient knowledge in Microsoft Office and can navigate these and other systems while on the phone with a client
- Self-motivated and results-oriented with excellent organizational skills
- Experience deepening relationships over the phone with clients
- Ability to learn and adapt to ongoing changes and new technology platforms
- Experience in receiving and implementing performance feedback and coaching
- Able work in a call center schedule environment
- Shift: 1st shift (United States of America)
- Hours Per Week: 40
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