Business Banking Associate
$15–$19 year
On-siteLawton, Oklahoma, United States
Job Summary
Process monetary transactions for retail and commercial customers including cashier's checks, money orders, and traveler's cheques. Greet and respond to customers promptly while maintaining positive relations and answering product inquiries. Balance cash drawers, perform opening and closing procedures, and submit branch capture items accurately. Resolve customer complaints by listening, verifying issues, and explaining solutions or referring to appropriate areas. Exercise awareness regarding suspicious activity, money laundering, and fraudulent behavior to document potential SAR filings. Complete quarterly regulatory training and participate in customer satisfaction surveys.
Required Qualifications
- High school diploma or equivalent
- One year cash handling experience
- Capable of maintaining confidentiality
- Ability to multi-task
- Ability to operate related computer applications and business equipment including copy machine, coin and money counting machines and telephone
- Accuracy/good math skills
- Strong interpersonal skills
- Professional appearance
- Demonstrate knowledge of laws and regulations applicable to teller activities
- Exercise awareness in regard to suspicious activity, money laundering or fraudulent behavior as it relates to cash transactions and overall transaction activity and document any such behavior so SAR filings can be considered
- Driving with own transportation to other branches for meetings/workshops
- On occasions, may be required to lift and/or move up to 25 pounds
- Job responsibilities may include standing, walking, lifting, kneeling, and crouching
Desired Qualifications
- Bachelor's degree in Business Administration, Management, or related field, preferred
- 6 months experience or more in banking preferred
- Previous experience in customer service position
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