Business Banking Associate

Process monetary transactions for retail and commercial customers, including cashier's checks, money orders, and traveler's cheques. Greet customers promptly, answer product inquiries, and cross-sell related services while resolving complaints by listening and verifying issues. Balance cash drawers, perform branch opening and closing procedures, and submit capture items according to established time frames. Maintain security awareness by monitoring for suspicious activity, money laundering, or fraudulent behavior, and document incidents for SAR filings. Complete quarterly regulatory training and assist with training new employees.